FREQUENTLY ASKED QUESTIONS
Have questions about our services? You’re in the right place! Our Help page is designed to provide you with quick and informative answers to common questions. Whether you’re curious about booking procedures, service details or need assistance with something specific, we’ve got you covered.
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BOOKING PROCESS
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How do I make a reservation?
You can make a reservation by calling us at (713) 572-5466, emailing us at sales@aambassador.com or booking online through our website.
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What areas do you serve?
We provide luxury chauffeured transportation services globally.
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Can I make changes to my reservation after it has been confirmed?
Yes, you can make changes to your reservation by contacting us directly. We will do our best to accommodate any changes based on availability.
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SERVICE DETAILS
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What types of vehicles do you offer?
Soteria Transportation Group offers a wide range of luxury vehicles, including charter buses, sedans, SUVs, and executive sprinters. Each vehicle is equipped with modern amenities and driven by professional drivers.
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Can I request a specific vehicle?
AYes, you can request a specific vehicle type when making your reservation. We will do our best to accommodate your preference based on availability. Our reservation agents will also provide suggestions that best suit your needs.
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What amenities are available in your vehicles?
Our vehicles are equipped with a variety of amenities, including comfortable seating, climate control, premium sound systems, Wi-Fi and more. Specific features may vary by vehicle type.
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Are your drivers professionally trained?
Absolutely. All our drivers are professionally trained, highly experienced and committed to providing exceptional service. They are also fully licensed and insured.
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PAYMENT AND CANCELLATIONS
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Do you offer corporate accounts or special rates for businesses?
Yes, we offer corporate accounts and special rates for businesses. Please contact our Business Development team for more information on setting up a corporate account.
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What forms of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. Corporate accounts may have additional payment options available.
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Do you require a deposit at the time of booking?
Yes, we require a fifty-percent (50%) deposit upon confirmation of your booking. The remaining balance will be charged upon completion of your trip. For more information on potential charges, please read the section on our cancellation policy.
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What is your cancellation policy?
Our cancellation policy varies depending on the type of service and vehicle booked. Generally, for smaller vehicles we require at least forty-eight (48) hours' notice for cancellations to avoid any charges. Mini-buses, specialty and larger capacity vehicles such as motor coaches can require cancellation notices up to seven (7) days prior to the trip. Please review our terms and conditions or contact us for specific details.
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SAFETY AND SECURITY
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What measures do you take to ensure passenger safety?
Safety is our top priority. Our vehicles are regularly maintained and inspected to ensure they meet the highest safety standards. Our drivers undergo thorough background checks and extensive training to provide a safe and secure travel experience.
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Do you offer child seats in your vehicles?
Yes, we can provide child seats upon request for an additional charge. Clients will need to provide children’s information when making the reservation to ensure needs can be accommodated. This information may include the child(ren)’s age(s) and height.
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How do you handle lost and found items?
If you leave an item in one of our vehicles, please contact us at (713) 572-5466 as soon as possible. We will do our best to locate the item and arrange for its return.